Preparing for an HVAC Service Call

Whether for maintenance or to check on an issue, a little preparation can make those HVAC appointments run more smoothly and more efficiently. Your residential HVAC service technician will appreciate any planning you've put into your HVAC service call! Remember to always contact a qualified Champion^® Contractor to service your system.

Some simple steps, you can help your Champion^® Contractor more quickly identify anything that needs to be addressed:

• Check the troubleshooting guide and write down the issues you're noticing.
• Take a look at your air filter. A dirty air filter can often cause a number of issues.
• Record the model numbers of all your Champion^® products.
• Write down approximate dates that your issues started.
• Move anything that could be in the contractor's path to your HVAC equipment.
• If this is your Champion^® Contractor's first visit, locate every Champion^® HVAC unit so you can direct them.
• Tell your contractor about any smart home connected devices.
• Collect any notes you have from previous service visits/repairs completed.
• Secure pets in a different room to keep them safe.
• Make sure that an adult (18 or over) can be present to give your contractor access.
• Give your contractor your phone number so they can contact you to confirm the appointment.
• If you rent, get your landlord's permission to have your system serviced.
• If your heat pump or air conditioner is frozen, shut it off and let it thaw before the technician arrives.