How to Work With an HVAC Dealer
Tips to Finding the Best HVAC Company Dealer
Questions for a Professional HVAC Dealer
It's worth spending time to find the right dealer. After all, the best dealer is one who has the kind of experience that will help save you time and money. Find trusted HVAC dealers near you by asking some of the following questions:
- Do they often work with Champion® HVAC products?
- How long have they been in the HVAC business?
- Do they have any reviews from other customers? Are they positive?
These questions to ask HVAC contractors can help you find a new dealer or confirm your current dealer is the best HVAC company for you. Don't be afraid to get a second opinion about repairs or replacements if you aren't completely confident.
Pre-Call HVAC Checklist
Taking a moment to prepare for a contractor HVAC service call can help ensure the call (and the visit) go smoothly. Here are a few steps you can take:
HVAC Information gathering:
- Note the model numbers of all HVAC products in your home.
- Document how long the problem has been present.
- Share a phone number the certified HVAC technician can use to confirm the service visit.
Handle the basics:
- Make sure all elements of your system are easy to reach/aren't blocked.
- Move your pets to a separate room so they won't be a distraction or get too excited.
- Make sure an adult (18+) is home.
- Get permission from your landlord for HVAC service if you're renting.
Other HVAC service checklist items:
- Check to see if your system's air filter is dirty. A dirty air filter is often the cause of problems.
- Shut off your air conditioner or heat pump if they are frozen. This allows them to thaw before the service visit, allowing your certified HVAC technician to get to work right away
Likely Contractor/Dealer Visit Questions
Having answers ready for some basic questions your dealer may ask can help speed up the service visit and help your dealer provide recommendations.
- What home comfort products do you currently have in your home (air conditioner, heat pump, gas furnace, air handler, any indoor air quality products)?
- Is your home staying as consistently cool in the summer and warm in the winter as you'd like?
- How long do you plan to live in your home?
- Are you happy with the quality of the air in your home?
- What is your interest in investing in energy-saving technology or equipment?
- How much time do you spend away from your home?
Is this the Best HVAC Company Contractor? Some Final Thoughts:
Proper installation has an enormous effect on the performance of any HVAC system. A system that is too large or too small can impact efficiency. And an improperly installed system can lead to problems down the road, even if everything seems normal immediately after installation. Working with an established, well-respected dealer is always a good start, but you can also look at other credentials for confirmation:
- NATE-certified Technicians: Champion® Certified Comfort Expert™ employs NATE-certified technicians – an industry-recognized, third-party designation of excellence.
- 100% Satisfaction Guarantee: When you work with a Champion® CCE Contractor, your installation is backed with a 100% Satisfaction Money Back Guarantee. On any installation work, Champion® will address any material or workmanship issues, or we will remove the installed equipment and refund your money.
- The Champion® CCE badge: A designation that shows you're working with a contractor who participates in ongoing training, installs only premium-quality equipment, and has a proven track record of success and customer satisfaction.
Your Champion® dealer can offer more helpful, courteous advice on choosing an energy efficient HVAC system that meets you comfort and efficiency needs.